Privacy Policy 77wwin — Your Data, Our Responsibility

1Introduction

77wwin ("we", "Platform") takes your privacy seriously. This Privacy Policy explains how we collect, process, store and protect your personal information when you use the 77wwin online casino platform, accessible through our official website.

This policy applies to all users who register an account, use gaming services, make deposits or withdrawals, contact our support team, or browse the 77wwin website even without a registered account.

By continuing to use the 77wwin platform, you confirm that you have read and understood this Privacy Policy. If you disagree with any part of this policy, please stop using the platform and contact us to close your account.

2Data We Collect

77wwin collects your personal information through various means as you use our platform. Below are the main categories of data we collect:

2.1 Registration Information

• Full name as it appears on your official identification document.
• Date of birth for age verification.
• An active email address used for communications and login.
• Registered Malaysian mobile phone number.
• The username you chose when registering.

2.2 Identity Verification (KYC) Information

• A copy of a valid government-issued ID (MyKad) or passport.
• Proof of address such as a recent utility bill or bank statement.
• Proof of ownership of the payment method used.
• A selfie or live photo for biometric verification when required.

2.3 Financial Information

• Bank account details for processing deposits and withdrawals.
• E-wallet account number (TNG, GrabPay, DuitNow).
• Transaction history including amounts, dates, and payment methods.

2.4 Usage and Technical Data

We automatically collect technical information when you browse our platform, including IP address, device type and operating system, browser type and version, pages visited and time spent, as well as game activity logs.

3How We Use Your Data

77wwin uses your personal data solely for lawful and stated purposes. We will not use your data for any other purpose without notifying you in advance.

3.1 Account Management and Services

• Creating and managing your user account.
• Processing deposits and withdrawals securely and accurately.
• Verifying your identity during the KYC process.
• Providing effective and personalised customer support.
• Sending important notifications related to your account and transactions.

3.2 Security and Compliance

• Detecting and preventing fraud, money laundering, and other illegal activities.
• Ensuring compliance with applicable laws and regulations.
• Maintaining the integrity and security of the 77wwin platform.
• Investigating any complaints or disputes involving your account.

3.3 Platform Improvement

• Analysing usage patterns to enhance the user experience.
• Developing new features and improving existing ones.
• Running technical tests to ensure optimal platform performance.

3.4 Marketing Communications

With your consent, we may send you information about 77wwin promotions, bonuses, and latest offers. You can opt out of marketing communications at any time by updating your preferences in your account settings or by contacting customer support.

4Data Sharing with Third Parties

77wwin does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, we may share your information in the following limited circumstances:

4.1 Trusted Service Providers

We work with certified third-party service providers to support our platform operations, including:

• Payment Processors: To facilitate secure deposit and withdrawal transactions.
• KYC Verification Services: To verify user identity securely and efficiently.
• Cloud Infrastructure Providers: For secure and integrated data storage.
• Analytics Services: To understand platform usage patterns in an aggregated and anonymised manner.

All third-party service providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.

4.2 Legal Requirements

77wwin may disclose your personal data when required by law, including compliance with court orders, regulatory authority directives, or in the context of criminal investigations involving your account.

5Cookies and Tracking Technologies

77wwin uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your web browser when you visit our website.

5.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login, session verification, and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information about how you use the platform to help us improve our services. This data is collected anonymously.
• Functional Cookies: Saving your preferences such as language, display settings, and login information for your convenience.
• Analytics Cookies: Helping us understand platform usage patterns to make better development decisions.

5.2 Managing Cookies

You can manage and delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the 77wwin platform and your overall user experience.

6Data Retention Period

77wwin retains your personal data for as long as your account is active or as needed to provide services to you. However, certain data categories may be retained for longer periods for specific reasons:

• Active account data: Stored for the lifetime of your account at 77wwin.
• Financial transaction records: Stored for 7 years after the transaction date for legal compliance and audit purposes.
• KYC Documents: Stored for 5 years after account closure in accordance with regulatory requirements.
• Support communication logs: Stored for 3 years for reference and dispute resolution purposes.
• Activity log data: Stored for 12 months for security and fraud detection purposes.

Once the designated retention period has elapsed, your data will be securely deleted or anonymised in accordance with our data disposal procedures.

7Your Rights Over Personal Data

As a 77wwin user, you have several important rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights.

To exercise any of the above rights, please contact the 77wwin support team via live chat. Your request will be processed within 7 working days. We may require identity verification before processing certain requests to ensure your data is not accessed by unauthorized parties.

8Data Security Measures

77wwin invests seriously in cybersecurity infrastructure to ensure your personal data is always protected against unauthorized access, disclosure, alteration, or destruction.

8.1 Technical Security

• Encryption of data in transit: 256-bit SSL/TLS protects all communication between your browser and our servers.
• Encryption of data at rest: Sensitive data is encrypted using AES-256 in our database.
• Two-factor authentication (2FA): Available to all accounts as an added layer of security.
• 24/7 Security Monitoring: Our systems are continuously monitored to detect any suspicious activity.
• Regular security audits: We conduct regular penetration testing and security audits by independent third parties.

8.2 Access Controls

Access to personal user data within the 77wwin organization is restricted to staff who genuinely require it to perform their duties. All access is logged and audited. Our staff are bound by strict confidentiality agreements.

8.3 Incident Response

In the event of a data breach that may affect your rights and freedoms, 77wwin will notify you within 72 hours after we become aware of the incident, along with details of what occurred and the steps we are taking to address it.

9Changes to This Privacy Policy

77wwin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or platform service improvements.

When we make significant changes to this Privacy Policy, we will:

• Updating the "Last updated" date at the top of this page.
• Displaying a clear notice on the platform's home page for a specified period.
• Sending email notifications to all registered users for material changes.

Continued use of the 77wwin platform after any changes to the Privacy Policy take effect constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your information.

10Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the 77wwin Data Protection Officer (DPO) team is here to help.

You can reach us via:

• Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform.
• Email: [email protected] — response within 2 business days.
• Support Page: Visit FAQ us for answers to frequently asked questions.

Please clearly state the purpose of your enquiry and include sufficient information so we can identify your account and process your request promptly and accurately.